Terms And Conditions

Terms and Conditions

1. Introduction

Welcome to [Company Name]. By accessing or using our website, mobile application, or booking services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms apply to all visitors, registered users, customers, and individuals accessing our services.

2. User Account

To access certain features and services, users may be required to create an account on our platform. By registering, you agree to the following conditions:

  • Users must provide accurate, complete, current, and valid personal and contact information during registration.
  • Users are responsible for ensuring that all information provided during account creation and subsequent updates remains accurate and up to date.
  • Users must maintain the confidentiality of their login credentials, including usernames, passwords, and other authentication details.
  • Users are solely responsible for all activities, transactions, and bookings carried out through their registered accounts.
  • Users must immediately notify [Company Name] if they suspect unauthorized access, account misuse, or any security breach.
  • Sharing, transferring, selling, or allowing unauthorized individuals to use an account is prohibited without prior approval.
  • We reserve the right to temporarily suspend, restrict, or permanently terminate accounts involved in fraudulent activities, misuse, suspicious transactions, or violations of these Terms and Conditions.
  • We may request additional verification documents whenever necessary to validate user identity or prevent unauthorized transactions.

3. Booking and Reservation

Our platform provides booking facilities for flights, hotels, buses, and other travel-related services.

  • All bookings are subject to availability and confirmation by the respective service providers.
  • Users must carefully verify passenger names, travel dates, destinations, contact details, and other booking information before confirming a reservation.
  • Incorrect or incomplete information provided by users may result in additional charges, booking errors, or service denial.
  • A booking shall be considered confirmed only after successful processing and issuance of the applicable booking confirmation or ticket by the relevant service provider.

4. Payment Terms

  • All payments must be completed through the payment methods made available on our platform.
  • Displayed prices are subject to change based on availability, supplier pricing, taxes, and applicable charges.
  • Additional service charges, convenience fees, or applicable taxes may be added to the final booking amount.
  • Users are responsible for ensuring that sufficient funds are available to complete transactions.
  • We are not responsible for payment failures, delays, or transaction declines caused by banks or third-party payment providers.

5. Cancellation and Refund Policy

  • Cancellation requests are subject to the policies and conditions of the respective airlines, hotels, bus operators, or service providers.
  • Applicable cancellation charges, penalties, and service fees may be deducted from the refundable amount.
  • Refund processing timelines depend on the service provider, payment gateway, and original payment method.
  • Convenience fees and service charges may be non-refundable wherever permitted by applicable law and disclosed at the time of booking.
  • Refunds, where approved, will generally be processed through the original payment method unless otherwise agreed.

6. Rescheduling and Modifications

Changes to existing bookings are subject to the applicable supplier policies and availability.

  • Rescheduling and modification requests may attract additional charges.
  • Any difference in fare, room rate, taxes, or service charges must be paid by the customer.
  • Certain promotional, discounted, or restricted bookings may not be eligible for modifications.
  • All changes are subject to confirmation by the relevant service provider.

7. Travel Documents

Customers are responsible for ensuring that they possess valid passports, visas, identification documents, travel permits, and other documents required for their journey. Customers must independently verify applicable entry, transit, health, and immigration requirements before departure. We are not responsible for denied boarding, entry restrictions, or travel disruptions resulting from invalid, incomplete, or missing documents.

8. Third-Party Services

Our platform may provide access to services offered by third-party suppliers, including airlines, hotels, bus operators, payment gateways, and other travel service providers. Such services are subject to the respective supplier's terms, conditions, and policies. We do not control all aspects of third-party services and are not responsible for matters outside our reasonable control.

9. User Responsibilities

  • Provide accurate personal, passenger, and booking information.
  • Use the platform only for lawful and authorized purposes.
  • Do not misuse, manipulate, damage, or attempt unauthorized access to the platform.
  • Do not engage in fraudulent bookings, payment activities, or unauthorized transactions.
  • Follow applicable travel rules, regulations, and supplier requirements.
  • Review booking confirmations, tickets, and travel documents before departure.

10. Limitation of Liability

[Company Name] shall not be liable for losses, delays, cancellations, service interruptions, or changes caused by third-party service providers, airlines, hotels, transportation operators, government authorities, or circumstances beyond our reasonable control. Nothing in these Terms shall exclude or restrict any liability that cannot legally be excluded under applicable law.

11. Force Majeure

We shall not be held liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, pandemics, political unrest, extreme weather conditions, or technical disruptions.

12. Intellectual Property

All website content, designs, logos, graphics, text, software, and other materials are the property of [Company Name] or its respective licensors. Unauthorized copying, reproduction, modification, distribution, or commercial use of such materials is prohibited without prior written permission.

13. Changes to Terms and Conditions

We reserve the right to modify, update, or revise these Terms and Conditions from time to time. Any updated version will be published on our website with the revised effective date. Users are encouraged to review this page periodically.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the applicable laws of India. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India, subject to applicable law.